Sometimes the fit isn’t right, so here at Salt Curated Fashion Ltd we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.
It’s important to note that shipping costs are not covered by Salt Curated Fashion Ltd when sent back, so we suggest using your local post office for the best service and tracking ID.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt.
Mislaid your returns sheet? Don’t panic. Just send us over an email at email@example.com and we’ll be happy to help you out.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.
Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.
Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. Please note SALE items are non-refundable.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
Sometimes the fit isn’t right, so here at Salt Curated Fashion Ltd we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you.
Exchanges take around 7 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered by Salt Curated Fashion Ltd when sent back.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt and identify which item you would like replaced.
Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 1 exchange for every item.
If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at firstname.lastname@example.org
If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.
We take pride of our Salt Curated Fashion Ltd items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
If you’re returning something faulty, damaged or soiled please contact email@example.com prior to sending any return.
Salt Curated Fashion Ltd insures each purchase during the time it’s in transit until it’s delivered to you. For all deliveries we require a signature, at which point responsibility for your purchased goods passes to you.
Not the receiver of the purchase? If you got your Salt Curated Fashion Ltd items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.
SOME USEFUL TIPS
We’d hate for you to not receive your order. Please make sure that the shipping address is correct, as we’re unable to redirect orders once they’re on their way to you.
Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.
Our delivery time starts from the moment an order is accepted Please note this can take longer during our sale periods.
We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
To minimise delays, we recommend using your work address as your delivery address.